Refund policy

RETURNS/EXCHANGES

All return and/or exchange requests must be ﬁled within 14 days of receipt of the order by emailing us at donorservices@worldanimalprotection.us. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. In the event of an exchange/return, we will email you a label to return the item(s)*.

All items must be returned:

Unused and in the same condition as received
In the original packaging
With the packing slip
For returns: a note stating why the item is being returned

For exchanges: a note with the new item and size preferred

*In the event an item arrives damaged or is incorrect, please email us at donorservices@worldanimalprotection.us with a picture of the item.

Gift cards are non-returnable and non-refundable.

REFUNDS

Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you through email. Please note, the refund may take up to 10 business days to process/post on your statement and is dependent upon your card issuer's policies. Shipping costs are non-refundable and will not be deducted when refunding the order/item.

LATE OR MISSING REFUNDS

If you do not see the credit posted on your statement, please double-check and see if the refund is pending. Then contact your credit card company/bank; it may take several business days before your refund is oﬃcially posted. If you have done these steps and you still have not received the refund, please contact us at donorservices@worldanimalprotection.us.